How to Extend Connection to A Remote Site

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• Hi. I'm from Venezuela and really don't know if this is the right place to ask. I have both HT503 and HT801, I can page or dial from HT801 and it will ring on the HT503 but once it's answered there's no audio on either end. ISPs on both sides use NAT so I can't make a direct connection. Tried same configuration using LAN and got same problem. Is there a workaround to connect them using some SIP free service?

  • Hi Yuesendel,

    Thank you for your question! You have to port forward UDP 5060 for SIP/SDP and 10,000-20,000 for RTP/Audio packets OR you have a NAT issue. Also, ensure you're not using any SIP ALG or SIP sessions in your router/firewall. VoIP Supply works with multiple SIP trunk hosting providers. Contact our VoIP experts at 1-800-398-8647 today to get more information today! If you have more questions, you are welcome to submit a ticket here: https://voipsupply.zendesk.com/hc/en-us

    Thank you,
    Evy

• Hi,

  I need to setup the same type of setup as above, with 17x PSTN lines on an old analogue PBX in one building, and a new Asterisk server with the same 17 extensions in another building.
  The Asterisk server will also add additional extensions to the 2nd building, and the additional extensions in the 2nd building need to be able to dial the existing 17 existions.

  How to proceed?

  • Hi Rudi,

    You will need 2 VoIP Gateways to connect the sites. TDM(PBX) > SIP VoIP Gateway > (ISP-Cloud) > SIP VoIP Gateway back to TDM(PBX).

    If you have more questions, please don't hesitate to submit a ticket here! https://voipsupply.zendesk.com/hc/en-us/requests/new

    Thank you,

    Evy

• Hi,
  I want to do the same setup as above. can i do this using two HT801 or HT802 because i dont have the models mentioned in the above diagram.

  • Hi Abdul,

    Yes, you can do peer to peer ATAs and you can accomplish this with the HT801 or HT802!

    Let us know if you have any other questions!

    Mary

• i connect thrue private net , an HT801 AND 813 and it's working fine but only to recieve incomming calls when i try to make and outgoing phone call it gives me a busy tone after few seconds.Can you pls help me 2 fix it ?

  • Hi Nick,

    To make the outgoing calls using your HT801, you should follow these steps:
    1. Pick up the handset of the connected phone;
    2. Dial the number directly and wait for 4 seconds (Default “No Key Entry Timeout”); or
    3. Dial the number directly and press # (Use # as dial key” must be configured in web configuration).

    You can download our user guide to learn more details: https://www.voipsupply.com/downloads/dl/file/id/27931/grandstream_ht801_user_guide.pdf

    Thank you,
    Evy