VoIP Hardware

How to Configure Busy Monitoring on Snom’s M500

Have you heard of the Busy Monitoring feature? As the name implies, Busy Monitoring provides the ability to monitor other users within Snom M500 when they are available or when they are active on a call. It effectively reduces interruptions and increases productivity. 

Busy Monitoring can be configured on a Programmable Feature Key (PFK) on both Snom M55 or M58. The PFK LED shows: 

  • Red – when the user is on a call
  • Green – when the user is idle

Pressing the PFK when the monitored user is idle will initiate an intercom call to the monitored user. 

How to Configure Busy Monitoring by WebUI

The configuration is fairly easy! Simply follow these three easy steps: 

  1. On the System > Programmable Keys page, select the handset or deskset that you want to use for monitoring.
  2. On the PFK that you select, click on the Type list and select “Dect Busy Monitoring”. Click on the Value box, and enter the device ID (1-48) of the handset or deskset that you want to monitor.


  3. Repeat the above steps for each additional handset or deskset that you want to monitor.

Snom’s NEW M5xx Series has so much to offer! Visit our website to learn more and don’t forget to join our upcoming webinar that details all the important features you must know about!

Ying-Hui Chen

Ying-Hui ( Evy), has been working at VoIP Supply since November 2015. She is currently working in the Marketing Department helping with market research, SEO analysis/ tracking, email marketing and blogs. Connect with her on LinkedIn.

Share
Published by
Ying-Hui Chen
Tags: Snom

Recent Posts

Watch Now: 2025 February VoIP News Update

https://youtu.be/N-lzdnATPgk?si=DSbuMOrj16Vm4B1v Your February VoIP News Update is here! up first this month is the brand-new…

4 days ago

LINKVIL by Fanvil W610H & W710H IPCT Multi-Cell Solution Webinar

https://youtu.be/n5ixmNJo62A?si=iJZ9FBON2586xgpG It's time to unleash mobility with LINKVIL by Fanvil's new multi-cell solution! This webinar…

5 days ago

How To: Upgrade & Save Money on IP Paging in Educational Environments

Before I was in digital marketing, I was a teacher. For 7/12 years I taught…

3 weeks ago

Snom D815 SIP Phone Product Feature Video & How to Connect to WiFi

https://youtu.be/kHJZnDYyQQ8?si=2ZLrtFUrnnidxWoq See the Snom D815 SIP Phone like never before in this exclusive Product Feature…

4 weeks ago

AudioCodes SBCs Receive FIPS 140-3 Certification: A Milestone in Secure Communications

AudioCodes Session Border Controllers (SBCs) have achieved a significant milestone by obtaining the FIPS 140-3…

4 weeks ago

Introducing Fanvil V66 Pro & V62 Pro: The Future of Flexibility with Bluetooth Cordless Handsets Webinar

https://youtu.be/i7c5v_wGpAY?si=wD9KrJ9gHXfUXjH2 Sit back, relax, and learn everything you need to know about the new Fanvil…

1 month ago