Small Business VoIP

How to Bypass the “Update Admin Password” Screen on the Poly (Polycom) VVX Phone Series

Recently our Customer Experience Manager and her team have been receiving calls and inquiries from our customers regarding an issue they were having with their Poly VVX phones. They were finding themselves unable to bypass the “Update Admin Password” screen that comes up in the main menu on the phone.

Worried about a possible problem with their phones, and looking to avoid the time-consuming process of having to do an RMA and wait for a replacement, our customers reached out to VoIP Supply to see if we can fix this problem.

VoIP Supply is composed of many departments that work closely with one another. Each is staffed with VoIP Experts, Customer Relations Specialists, and Industry Insiders who possess years of experience and knowledge of VoIP, VoIP-related hardware and software, and finding resolutions to problems that are in the best interest of our customers. 

Our Customer Experience Manager brought this issue to the attention of our VoIP Team, who  then set out to investigate the issue and see if there was something more going on beyond the customers just having a defective phone, and provide an alternate solution. 

In researching the issue that these users were having with the phones, and the phones themselves, our VoIP Team was able to determine the problem had to do with firmware on the Poly VVX phone series. The latest firmware update to Poly (Polycom) phones has an added security feature that will not allow the user to reset the admin password and then press “enter”.

As a security feature on the latest Poly (Polycom) firmware versions (5.9.7 and above), the default admin password of “456” must be changed before you have access to the phone menu or web interface.

Our VoIP Team has put together a series of steps that the user can follow in order to bypass the “Update Admin Password” screen and change the default admin password.

These Steps Include:

  1. Set Admin Password screen will appear
  2. Enter the current password “456” in the “Old Password” field 
  3. Use the directional pad to arrow down to the “New Password” field
  4. Choose a password you would like to use and enter this password
  5. Use the directional pad again to arrow down to the “Confirm New” field
  6. Once confirmed, press the “Enter’’ softkey on the bottom right

Now that your default admin password has been changed, you can access the phone features menu and web interface, and configure the device.

Do you have thoughts on this issue and this solution, or have similar experiences you’d like to share? Please leave a comment below. 

Tony Monteleone

Tony Monteleone is the Brand Catalog & Data Standards Specialist at VoIP Supply. He has been working at VoIP Supply since August 2022. He works in the Marketing Department helping with content creation, website upkeep, and blogs. Connect with him on LinkedIn.

Share
Published by
Tony Monteleone
Tags: voip phones

Recent Posts

Watch Now: 2024 December VoIP News Update

https://youtu.be/vV0BDOCGiKs?si=jFrelg8-ddbcLhTC In the December VoIP News Update, two exciting developments in the VoIP space were…

4 days ago

Fanvil H5 Hotel Phone Product Feature & How to SIP Register to 3CX | VoIP Supply

https://youtu.be/UHKuBq0Pvuk?si=zS3KlwIkJz2-6vaq At VoIP Supply, we’re always excited to explore new solutions for businesses and industries,…

3 weeks ago

Fanvil X4U IP Phone Product Feature Video & Technical Tutorial

https://youtu.be/Wun3AMh_T08?si=fG3-TgyzrGT2gNIc In our latest video, we dive deep into the Fanvil X4U IP phone. Whether…

4 weeks ago

How to Prepare Your VoIP Systems for 2025

Remember Back to the Future II? I loved that movie because they traveled into the…

1 month ago

SIP Chats: Sharath Abraham of Jabra – Panacast 50, BYOD Solutions, and More!

https://youtu.be/qsNO-fZdY3U?si=1A2biOpTwvHG-wiB In the latest episode of SIP Chats, host Brian Hyrek sits down with Sharath…

1 month ago

Watch Now: 2024 November VoIP News Update

https://youtu.be/a--L6ZF9iAw VoIP Supply’s November VoIP News Update: Exciting New Tools, Upcoming Releases, and Giving Back…

1 month ago