How do I update the firmware on my Plantronics Voyager headset?

Recently, our team has been getting many VoIP headset questions regarding firmware updates, the noise-cancelling features, and more other audio issues. Today we are going to share with you one of the frequently asked questions: How to update Poly Voyager headset firmware. Let’s get started:

How to update Poly’s Voyager headset firmware

Plantronics Hub enables users to update the firmware on their Plantronics Voyager Legend headset. First, you need to download and install the software:

  1. Go to http://www.plantronics.com/us/product/plantronics-hub-desktop/
  2. Choose Voyager Legend >Get Started > Start> Download.
  3. From there you will follow the instructions for downloading and installing the application.

Now it’s time to update your Poly headset!

  1. Connect your headset via the USB charging cable
  2. On this page: http://www.plantronics.com/us/product/plantronics-hub-desktop/, choose Voyager LegendGet StartedContinue> Continue 
  3. Here you can personalize your preferred settings
  4. Click Update Your HeadsetUpdate
  5. When prompted, disconnect your headset from the PC

That’s it! Have you successfully updated your VoIP headset? Follow our Q&A blog posts to learn more about frequently asked VoIP questions and answers.

If you have more questions, contact our VoIP experts at 1-800-398-8647 or submit a technical support ticket here: https://www.voipsupply.com/getsupport

Ying-Hui Chen

Ying-Hui ( Evy), has been working at VoIP Supply since November 2015. She is currently working in the Marketing Department helping with market research, SEO analysis/ tracking, email marketing and blogs. Connect with her on LinkedIn.

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