How do I troubleshoot Poly headset audio issues on my computer?

Nothing is worse than having audio issues during an important call, meeting, or class online. If you are having trouble receiving audio on your computer, there are at least a few things you can try before you contact tech support. In this post, we will take Poly Blackwire 3200 for an example:

  1. Go to Start > Settings (Gear Icon)
  2. Under System > Click Sound and you will see a screen like below:

From there you can check a few things:

  1. Make sure your computer is not muted. You will also want to check to make sure your headset is not muted:
  1. Scroll down, you will see an option to test your microphone. Make sure your volume is not too low. On the Poly Blackwire 3200, press the volume up button.
  2. Click “Manage Sound Devices” and select the output device. Make sure Poly Blackwire 3200 is selected.
  3. If the audio issue persists, you can click on “Troubleshoot”. The system will give you suggested actions to take. Ex:
  4. You can also try rebooting your computer to give the system a quick reset. 

Learn more in the Poly Blackwire 3200 user guide: https://www.plantronics.com/content/dam/plantronics/documents-and-guides/en/user-guides/blackwire-3200-ug.pdf

Did you solve your audio problem yet? How did you do it? Share with all of us!

Ying-Hui Chen

Ying-Hui ( Evy), has been working at VoIP Supply since November 2015. She is currently working in the Marketing Department helping with market research, SEO analysis/ tracking, email marketing and blogs. Connect with her on LinkedIn.

Share
Published by
Ying-Hui Chen

Recent Posts

How to Prepare Your VoIP Systems for 2025

Remember Back to the Future II? I loved that movie because they traveled into the…

2 days ago

SIP Chats: Sharath Abraham of Jabra – Panacast 50, BYOD Solutions, and More!

https://youtu.be/qsNO-fZdY3U?si=1A2biOpTwvHG-wiB In the latest episode of SIP Chats, host Brian Hyrek sits down with Sharath…

3 days ago

Watch Now: 2024 November VoIP News Update

https://youtu.be/a--L6ZF9iAw VoIP Supply’s November VoIP News Update: Exciting New Tools, Upcoming Releases, and Giving Back…

7 days ago

Q&A: Wi-Fi 6 vs. Wi-Fi 5: What’s the Real Difference for Everyday Users?

Wireless internet? I remember sharing computer time with my siblings to wait 10 minutes for…

1 week ago

Fanvil FCMS Smart Proporty Solutions Webinar | November 2024

https://youtu.be/0Oxom_f47EE If you missed this webinar, then don't worry, the recording has arrived! This webinar…

2 weeks ago

How To: Extend Your DECT Range for Wireless VoIP Phones – Tips for Large Office Spaces

Ensuring seamless VoIP connectivity across vast areas can be challenging if you're managing a large…

2 weeks ago