Categories: Announcements

Email is Never Enough

Email is never enough.

Like many people, so far this week I have received in excess of 5,000 email messages, combining spam with useful communications. A few times this week, and every week, bad things have happened as a result of the “email assumption(s)”. First, several messages were never received and were trapped in a spam filter. The sender assumes I read it and is left hanging with no reply. Secondly, a few messages have been read and interpreted in a manner vastly different from the intended message. It happens to everyone, so why make the assumptions?

VoIP Supply has taken a proactive approach lately in enhancing its communication methods and no longer following the trend of making an email assumption. To the contrary, we are taking the stance that our email messages are not received and are placing a call to each customer to ensure that they are aware that we have shipped their products, and that we have emailed them both their invoice and their tracking numbers. Should they want them immediately we can provide the tracking information right over the phone.

VoIP Supply is also taking the position of not sending any negative messages by way of email. Some examples are the decline of a credit card, back order of a product and discrepancy in pricing or taxes. Any messaging between VoIP Supply and its customers, other than positive order status updates, is to be made by a live person capable of explaining and resolving any hurdles.

Our customers are our greatest asset and deserve to be treated as such. Email has its place, but a phone call will always provide better service and a more remarkable experience.

Ben Sayers

Ben Sayers is the former founder and CEO of VoIP Supply. Additional content can be found on my personal blog as well at BenjaminSayers.com. Comments are most welcome.

Share
Published by
Ben Sayers

Recent Posts

Watch Now: 2025 April VoIP News Update

https://youtu.be/WsVpLUdxYuQ?si=g7Arw3u20MWfKq8q We're back with more VoIP News for April 2025! In this month's episode, we'll…

5 hours ago

How To: How to Expand Your VoIP System with Gateways and Adapters

Growing pains don’t only happen to people, they happen to businesses too! It’s fantastic that…

1 week ago

Did You Know: Your Network Infrastructure Has to be Ready for New or Upgraded IP Paging

When looking into new or upgraded IP paging equipment, many people don’t realize that you…

2 weeks ago

Viking Panel Phone K-1900712LIPEWP: Product Feature and How to Register with Sangoma PBXact

https://youtu.be/Gex7e6jUGSA?si=ts4-9p6JlWS4ZsC8 If you need a rugged, reliable VoIP panel phone that auto-dials with ease, the Viking…

3 weeks ago

Viking VoIP Emergency Phone E-1600-IP-EWP: Product Feature and How to Register with Sangoma PBXact

https://youtu.be/FE2kcF7KjgQ?si=inw4thEr2thxgGeL When it comes to security, you should never cut corners. Having something that you…

3 weeks ago

Watch Now: 2025 March VoIP News Update

https://www.youtube.com/watch?v=X2_HXAv73FI Your March VoIP News Update is out now! This month we showcase an awesome…

4 weeks ago