Connect Multiple Agents to the Same Softphone

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: UCM 6102: How Do I Keep all the Call Recordings?. Today, we have more new real questions and answers from VoIP users just like you.

 

How Do I Connect Multiple Agents to the Same Softphone?

Q: We currently use softphones but collectors must share headsets when verifying a payment. Is there a splitter or application you recommend that allows multiple agents to connect to the same softphone? we currently use Plantronics headphones with USB port. Do you have any possible solutions?

A: Unfortunately, there is no such splitter. The problem isn’t that there are none manufactured, it’s with the computer itself. PC’s only allow one audio path and device.
I would suggest purchasing the Jabra LINK 265.

Q: Does the connection work with only certain types of headsets? Will they work with USB? We also have some old Plantronics headsets with regular phone jacks if that works? Please advise. Thanks.

A: It is compatible with other headsets that have QD ends.

 

Stay Tuned

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591.

Ying-Hui Chen

Ying-Hui ( Evy), has been working at VoIP Supply since November 2015. She is currently working in the Marketing Department helping with market research, SEO analysis/ tracking, email marketing and blogs. Connect with her on LinkedIn.

Share
Published by
Ying-Hui Chen
Tags: Q&ASoftphone

Recent Posts

Did You Know? VoIP Products Are Leading the Charge in Green Tech with Energy Efficiency?

In our gadget-loving, planet-hugging era, businesses are on the hunt for solutions that boost productivity…

4 days ago

Watch Now: 2024 October VoIP News Update

https://youtu.be/d167qfC_qCk?si=DVchHuXW_UT5dD8l Your October VoIP News Update is here! Tune in to get all the latest…

1 week ago

How To: How to Secure Your IP Paging System

Paging Dr. Smith, Clean Up Aisle 2, Johnny Report to the Office, Lost Car Key…

2 weeks ago

Shift from NEC to Sangoma: Powerful On-Prem Solutions for Business Webinar | October 2024

https://youtu.be/G8fuKPL8fSs?si=MIOeKuJM8S09K8px The time has come to make a switch from NEC, but we understand that…

2 weeks ago

October Hardware Roundup

S33 DECT Handset: Offers exceptional voice clarity and reliable connectivity for uninterrupted conversations. With durable…

2 weeks ago

Q&A: What Role Does Encryption Play in Protecting VoIP Communication?Q&A: 

I don’t know about you but when I heard the word encryption, I would think…

2 weeks ago