Connect Multiple Agents to the Same Softphone

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: UCM 6102: How Do I Keep all the Call Recordings?. Today, we have more new real questions and answers from VoIP users just like you.

 

How Do I Connect Multiple Agents to the Same Softphone?

Q: We currently use softphones but collectors must share headsets when verifying a payment. Is there a splitter or application you recommend that allows multiple agents to connect to the same softphone? we currently use Plantronics headphones with USB port. Do you have any possible solutions?

A: Unfortunately, there is no such splitter. The problem isn’t that there are none manufactured, it’s with the computer itself. PC’s only allow one audio path and device.
I would suggest purchasing the Jabra LINK 265.

Q: Does the connection work with only certain types of headsets? Will they work with USB? We also have some old Plantronics headsets with regular phone jacks if that works? Please advise. Thanks.

A: It is compatible with other headsets that have QD ends.

 

Stay Tuned

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591.

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Ying-Hui Chen

Ying-Hui ( Evy), has been working at VoIP Supply since November 2015. She is currently working in the Marketing Department helping with market research, SEO analysis/ tracking, email marketing and blogs. Connect with her on LinkedIn.

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Ying-Hui Chen
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