Categories: VoIP News

Cisco Study Shows how VoIP Supply Ups Consumer Confidence

Small businesses love the quality and reliability of Cisco hardware.  What they like even better is qualified Cisco support to lean on when something does goes wrong.

However, there was something standing in the way of Cisco customer’s happiness.

Not everyone offers Cisco Small Business Support Services and to make things more difficult, there was no simplified process to add this lifeline to your devices.

Until now.

Cisco Support Case Study

Cisco’s latest small business case study, Small Businesses Gain Big Support, looks at the challenges customer’s faced when upgrading or ordering new Cisco VoIP systems.

Once through the complex process of deciding on a VoIP system, customers wanted a high level of peace of mind which, they can now get in the form of Cisco Small Business Support Services.

The service provides customers “three years of telephone or online chat support, software updates, access to the Cisco Small Business Support Community, next-business-day hardware replacement, and, in some cases, accelerated response times to technical issues.”

Customers will be happy to note that this suite of services can be added quickly, with no hassle.

ClickToAttach

Cisco launced a new functionality called “ClickToAttach”  to ensure that the service ordering process was monumentally streamlined.

VoIP Supply employed ClickToAttach on its website with a simple drop-down menu so that customers could easily purchase services during any part of the ordering process.

Christina Smith, VoIP Supply’s Cisco Product Manager explains:

“Cisco is perceived as a high-end brand. Customers who previously assumed that they couldn’t afford a Cisco Unified Communications system now realize they can have a world-class solution with extended coverage. With Cisco providing customer support, our customers feel confident making larger purchases of Cisco equipment.”

Cisco ClickToAttach Drop-Down Menu

Nathan Miloszewski

Nate is VoIP Supply's former Content Marketing Manager.

Share
Published by
Nathan Miloszewski

Recent Posts

How To: How to Expand Your VoIP System with Gateways and Adapters

Growing pains don’t only happen to people, they happen to businesses too! It’s fantastic that…

1 week ago

Did You Know: Your Network Infrastructure Has to be Ready for New or Upgraded IP Paging

When looking into new or upgraded IP paging equipment, many people don’t realize that you…

2 weeks ago

Viking Panel Phone K-1900712LIPEWP: Product Feature and How to Register with Sangoma PBXact

https://youtu.be/Gex7e6jUGSA?si=ts4-9p6JlWS4ZsC8 If you need a rugged, reliable VoIP panel phone that auto-dials with ease, the Viking…

3 weeks ago

Viking VoIP Emergency Phone E-1600-IP-EWP: Product Feature and How to Register with Sangoma PBXact

https://youtu.be/FE2kcF7KjgQ?si=inw4thEr2thxgGeL When it comes to security, you should never cut corners. Having something that you…

3 weeks ago

Watch Now: 2025 March VoIP News Update

https://www.youtube.com/watch?v=X2_HXAv73FI Your March VoIP News Update is out now! This month we showcase an awesome…

4 weeks ago

Did You Know:  New MS Teams-Certified Services, Products & Devices!

It is certainly no secret that leading platforms such as Microsoft Teams have grown in…

4 weeks ago