Categories: VoIP News

Cisco Study Shows how VoIP Supply Ups Consumer Confidence

Small businesses love the quality and reliability of Cisco hardware.  What they like even better is qualified Cisco support to lean on when something does goes wrong.

However, there was something standing in the way of Cisco customer’s happiness.

Not everyone offers Cisco Small Business Support Services and to make things more difficult, there was no simplified process to add this lifeline to your devices.

Until now.

Cisco Support Case Study

Cisco’s latest small business case study, Small Businesses Gain Big Support, looks at the challenges customer’s faced when upgrading or ordering new Cisco VoIP systems.

Once through the complex process of deciding on a VoIP system, customers wanted a high level of peace of mind which, they can now get in the form of Cisco Small Business Support Services.

The service provides customers “three years of telephone or online chat support, software updates, access to the Cisco Small Business Support Community, next-business-day hardware replacement, and, in some cases, accelerated response times to technical issues.”

Customers will be happy to note that this suite of services can be added quickly, with no hassle.

ClickToAttach

Cisco launced a new functionality called “ClickToAttach”  to ensure that the service ordering process was monumentally streamlined.

VoIP Supply employed ClickToAttach on its website with a simple drop-down menu so that customers could easily purchase services during any part of the ordering process.

Christina Smith, VoIP Supply’s Cisco Product Manager explains:

“Cisco is perceived as a high-end brand. Customers who previously assumed that they couldn’t afford a Cisco Unified Communications system now realize they can have a world-class solution with extended coverage. With Cisco providing customer support, our customers feel confident making larger purchases of Cisco equipment.”

Cisco ClickToAttach Drop-Down Menu

Nathan Miloszewski

Nate is VoIP Supply's former Content Marketing Manager.

Share
Published by
Nathan Miloszewski

Recent Posts

How to Prepare Your VoIP Systems for 2025

Remember Back to the Future II? I loved that movie because they traveled into the…

2 days ago

SIP Chats: Sharath Abraham of Jabra – Panacast 50, BYOD Solutions, and More!

https://youtu.be/qsNO-fZdY3U?si=1A2biOpTwvHG-wiB In the latest episode of SIP Chats, host Brian Hyrek sits down with Sharath…

3 days ago

Watch Now: 2024 November VoIP News Update

https://youtu.be/a--L6ZF9iAw VoIP Supply’s November VoIP News Update: Exciting New Tools, Upcoming Releases, and Giving Back…

7 days ago

Q&A: Wi-Fi 6 vs. Wi-Fi 5: What’s the Real Difference for Everyday Users?

Wireless internet? I remember sharing computer time with my siblings to wait 10 minutes for…

1 week ago

Fanvil FCMS Smart Proporty Solutions Webinar | November 2024

https://youtu.be/0Oxom_f47EE If you missed this webinar, then don't worry, the recording has arrived! This webinar…

2 weeks ago

How To: Extend Your DECT Range for Wireless VoIP Phones – Tips for Large Office Spaces

Ensuring seamless VoIP connectivity across vast areas can be challenging if you're managing a large…

2 weeks ago