Did You Know: Certified Hardware Requirements for Zoom Phones

December 1, 2023 by rjohnson

Have you ever received an error of ā€œNot SIP Compatibleā€ or something similar when attempting to provision your Zoom Phone? Recently our VoIP Experts were made aware of a situation where the customerā€™s Yealink EXP50 T5 Series Expansion Module was plugged in, about to provision, and the notification of ā€œNot SIP Compatibleā€ appeared.

We determined that the phone is looking for a certain platform and it must be the correct hardware version, ready to be compatible with Zoom. There are certain hardware revisions for Zoom and ensuring your Zoom Phone is up-to-date with the latest firmware, may just be the simple solution you need. 


Other Zoom-certified phones are included in the AudioCodes, Cisco, Grandstream, and Poly portfolios. If you have inquiries about Zoom-compatible hardware and comparable hardware accessories, please access the resources here and here.

Comment below and reach out to us at 1-800-398-8647, or chat with us at www.voipsupply.com if you have any questions.


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