Can I use Polycom VVX Phones with Digium Switchvox?

Are you considering to use Polycom Phones with Digium Switchvox but you are worried about the compatibility and other possible issues? Your questions have been heard! Our VoIP experts are here to answer the three frequently asked questions about using Polycom phones with Switchvox. Let’s find out!

Question 1: Can I use Polycom VVX phones with Switchvox?  

Answer 1: A customer can use Polycom VVX with Switchvox but it’s important to understand the difference in the features they will and will not receive.  

Switchvox customers get the tightest integration when using a Digium Phone as compared to any other phone on the market. The phone applications (contacts, status, call queues, interactive voicemail, voicemail screening, etc.) are just a few of the features that really differentiate a Digium phone compared to other SIP phones.

See this video below that highlights some of the Digium Phone features under 2 minutes:  

For example, the status, presence and contacts apps, will save you an enormous amount of time on a daily basis.  You can press the contacts soft key on my D65 and start typing a name and immediately able to see the status/presence indicator of the person you are trying to reach.

Question 2: Do I need to add the Polycom feature pack to the order?

Answer 2: The Switchvox Polycom Phone Feature Pack enables easier configuration and greater flexibility and control for users and admins.  However, as Digium continues to roll out new integration and features, there is no guarantee that the Polycom phones will support the features.   

Today, the Polycom Phone Feature Pack enables features such as distinctive ringtones, you can enable or disable the missed call notifications, etc. More detail on Phone Feature Packs can be found here.

Question 3: If I have valid licenses and use Polycom phones, will I get full support from Digium?

Answer 3: Digium doesn’t support the Polycom phone (hardware).  However, Digium tech support will assist with answering questions related to the configuration/setup of an eligible Polycom phone when using a Switchvox Polycom Phone Feature Pack.  

More questions about Polycom phones, Digium phones, and Switchvox? Call one of our VoIP experts at 1-800-398-8647 today!

 

Ying-Hui Chen

Ying-Hui ( Evy), has been working at VoIP Supply since November 2015. She is currently working in the Marketing Department helping with market research, SEO analysis/ tracking, email marketing and blogs. Connect with her on LinkedIn.

Share
Published by
Ying-Hui Chen

Recent Posts

Viking VoIP Emergency Phone E-1600-IP-EWP: Product Feature and How to Register with Sangoma PBXact

https://youtu.be/FE2kcF7KjgQ?si=inw4thEr2thxgGeL When it comes to security, you should never cut corners. Having something that you…

2 days ago

Watch Now: 2025 March VoIP News Update

https://www.youtube.com/watch?v=X2_HXAv73FI Your March VoIP News Update is out now! This month we showcase an awesome…

6 days ago

Did You Know:  New MS Teams-Certified Services, Products & Devices!

It is certainly no secret that leading platforms such as Microsoft Teams have grown in…

7 days ago

Snom M56 DECT Phone & M500 Base Station: Product Feature and How to Pair Devices

https://youtu.be/7_EIZKXqG3w?si=nvWqq8EAe58AJ6Dp Over the years, we have seen several advancements in DECT technology, and with that,…

2 weeks ago

How To: Prepare Your Business for Upcoming Tariffs in the VoIP Industry

With all of this talk about tariffs, we wanted to provide you with some information…

2 weeks ago

Fanvil i62 Outdoor Audio & Video Door Phone: How to SIP Register and Program RFID Card

https://youtu.be/y3X1PcrK6i8?si=qWPgzDNhhngcsk_a In today's world, security is one of the most important things to have for…

1 month ago