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Troubleshooting: How to Pair a BlueParrott B250-XT VoIP Headset

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: What is IP Faxing? Today, we have more new real questions and answers from VoIP users just like you.

My BlueParrott Headset Won’t Pair, What Can I Do?

Q: My BlueParrott B250-XT headsets are not connecting to phones. What should I do?

A: You can try different power supplies to make sure the issue is not from a bad charging cord. And then try the following steps to pair your BlueParrott headset with your phone:

Turn your headset on and try pair it with your phone by holding the pairing button on the headset
Once you hear “discovering”, enter the default password “0000”
If the headset still won’t connect to your phone, contact technical support.

See the user guide for more information.

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Ying-Hui Chen

Ying-Hui ( Evy), has been working at VoIP Supply since November 2015. She is currently working in the Marketing Department helping with market research, SEO analysis/ tracking, email marketing and blogs. Connect with her on LinkedIn.

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View Comments

Jimmie J Adams says:

June 5, 2021 at 1:59 PM

Ive had my b250-xts for over a year ! It pairs with my phone but wont connect to talk ! Whats the problem ? Im a trucker ! I need it
- admin says:
  
  June 7, 2021 at 2:55 PM
  
  This is most likely a setting on your phone, you should check to see if you can make the headset the default. If that doesn't work you can try re-pairing it by following these steps: https://www.blueparrott.com/supportpages/blueparrott-b250-xts/203890/faq/how-do-i-pair-my-blueparrott-headset-with-my-smartphone
Virginia Dickinson says:

June 14, 2021 at 10:23 AM

Is this headset even compatible with Samsung Galaxy A50? I've tried searching for it and even left it on, the headset will turn off and it still won't find it. It connects to an iPhone immediately.
- admin says:
  
  June 17, 2021 at 2:11 PM
  
  Hi Virginia,
  
  The BlueParrott B250-XT are compatible via Bluetooth, so make sure you have your Bluetooth setting turned on and pair the headset. Let us know if you need help with anything else!
  
  Mary