How To / Installations

How to Avoid Bad VoIP Shopping Experiences (4 Tips included!)

We all love shopping online! According to BigCommerce, 95% of Americans shop online at least yearly. Where else can you shop at midnight, without waiting in a line or even in your pajamas?

However, as the number of online stores continues to grow, so does the number of bad shopping experiences, especially for tech products like VoIP hardware! Therefore, today, we are going to share some useful tips that will help you avoid bad VoIP shopping experiences:

VoIP Hardware Shopping Checklist

#1 Brand New vs Refurbished

Are you looking to purchase a brand new VoIP phone or a refurbished one? The prices can be very different! If you decided to go with the refurbished equipment, there are a few things you would want to consider, including the device condition, default settings, and more. Read our blog to learn more: Refurbished Phone Checklist: 5 Factors to Consider

#2 Warranty

Check with the seller to see if they provide warranty for the equipment you are interested in buying. The warranty can really come in handy and save you a lot of trouble and money when your hardware doesn’t work the way you expected!

“We receive many questions about troubleshooting VoIP hardware that was purchased from some random website. One piece of advice that I would give is, don’t just make a purchase because it’s the cheapest price, this could be a costly mistake for your business. If that equipment isn’t provisioned properly and you don’t have support, you could be looking at thousands of dollars lost as well has hundreds spent on support.” Mary Cheney, Marketing Supervisor at VoIP Supply

#3 Provisioning & Tech Support

If you are not a technician and don’t know much about VoIP, make sure your provider or the website you purchase from offers tech support! There are many VoIP providers and website out there that only sell you the devices solely but don’t install, provision, or assist you when you encounter any technical issues.     

#4 Hidden Cost

Are you looking at the total price? Is there something you have to pay separately in order to make your equipment function correctly? Some providers and websites sell the pieces or service separately so they can attract you with a lower price but then after you may be asked to pay extra fees to make it work.

The bottom line is – don’t just buy VoIP hardware from any website! Chances are they won’t work. Buy from an accredited VoIP company like VoIP Supply to ensure the best VoIP shopping experience! How’s your VoIP shopping experience? Share with us!

Ying-Hui Chen

Ying-Hui ( Evy), has been working at VoIP Supply since November 2015. She is currently working in the Marketing Department helping with market research, SEO analysis/ tracking, email marketing and blogs. Connect with her on LinkedIn.

Share
Published by
Ying-Hui Chen

Recent Posts

How to Prepare Your VoIP Systems for 2025

Remember Back to the Future II? I loved that movie because they traveled into the…

2 days ago

SIP Chats: Sharath Abraham of Jabra – Panacast 50, BYOD Solutions, and More!

https://youtu.be/qsNO-fZdY3U?si=1A2biOpTwvHG-wiB In the latest episode of SIP Chats, host Brian Hyrek sits down with Sharath…

3 days ago

Watch Now: 2024 November VoIP News Update

https://youtu.be/a--L6ZF9iAw VoIP Supply’s November VoIP News Update: Exciting New Tools, Upcoming Releases, and Giving Back…

7 days ago

Q&A: Wi-Fi 6 vs. Wi-Fi 5: What’s the Real Difference for Everyday Users?

Wireless internet? I remember sharing computer time with my siblings to wait 10 minutes for…

1 week ago

Fanvil FCMS Smart Proporty Solutions Webinar | November 2024

https://youtu.be/0Oxom_f47EE If you missed this webinar, then don't worry, the recording has arrived! This webinar…

2 weeks ago

How To: Extend Your DECT Range for Wireless VoIP Phones – Tips for Large Office Spaces

Ensuring seamless VoIP connectivity across vast areas can be challenging if you're managing a large…

2 weeks ago