Are you looking for ways to improve your customer service with the 3CX system? You have come to the right place! Today we will share with you some tips on how to deliver exceptional customer service with 3CX’s Chats, Facebook and SMS integrations.
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Have you noticed that your customer’s communication needs are changing? While many baby boomers still prefer traditional communication such as calling and emails, the millennials now prefer chat and facebook messaging, mirroring usage in their personal lives. There are two things to remember:
Live chat is consumers preferred support channel nowadays. It’s important to offer customers immediate help with minimal effort required. 3CX’s Live Chat feature can help you boost sales, revenue and loyalty!
3CX Live Chat can be integrated with WordPress and custom built sites:
Of course, sometimes chats can’t solve all problems, if that’s the case, elevate chat to voice or video call – Free of charge. This will help you:
The New Chat for 3CX’s Update 7 comes with more advanced features that will help you improve customer service, including:
There are also new chat reports available to ensure that your agents are engaging with customers at all levels!
3CX’s Facebook integration is secure as it saves no data and doesn’t have access to data from Facebook. The stateless proxie’s forget about the SIP Request once it has been transferred. Some benefits include:
SMS stands for Short Message Service. It is also known as texting. 3CX SMS supports 10 Digit Long codes and P2P. Your agents can receive and/or send SMS directly from the 3CX Chat. Even better, you will be able to share numbers between agents or assign individually – very efficient team collaboration!
Here are some common usage of 3CX SMS:
Are you ready to level up your customer experience with 3CX? Visit our website or give us a call at 1-800-398-8647 to learn more now!
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