Did you hear this? 3CX’s new update 7 Alpha now supports Facebook integration and SMS messaging! This version also comes with new improvements to 3CX Live Chat including:
Let’s look at some details:
Users are able to reply to their Facebook business messages and business text messages via the chat feature included in the 3CX web client and smartphone apps. The web client allows you to compose messages to a contact or internal user group. Easily distinguish between SMS, Live Chat and Facebook messages with an icon indicator.
With this new integration, users are enabled to manage multiple channels under one platform and set up queue-based/ group handing of chats for auto-assign messages. This way, you will make sure all chats are being answered in a timely manner.
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