When running a call center, agent productivity and customer satisfaction are always top priorities. Luckily, 3CX’s call reports help your call center clients keep these priorities on track at all times!
In our 3CX webinar this month, Matt walked us through some of the main reports and explained how these can help your business make a better decision. We were also excited to have Snom join us to talk about their work from home solutions and new products! Let’s take a look at what both partners have to share:
There are basically two types of reports you can utilize, Agent Productivity Reports and Quality of Service Reports. These reports are available on-demand or you can schedule them according to your clients’ needs. The majority of reports can be:
Download the guide to learn more!
Snom introduced their product lines, including IP phones, DECT phones, the wireless conferencing solution, the single-cell & multi-cell DECT station solutions, and so much more.
Snom’s new C620 wireless conference phone is highly scalable and is suitable for a wide range of room sizes.
Snom also talked about their handset updates. The new M70, M80, M9, and M900 DECT solutions come with a higher resolution screen, BT for Headset +Position, and more unique features.
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