With 3CX Phone System, you can continue to make and receive calls on your existing phone lines using a VoIP Gateway. 3CX includes out of the box configurations for leading VoIP Gateways and Sangoma cards. Save on costs by making international/long distance calls via a VOIP provider.
With 3CX Phone System, you can continue to make and receive calls on your existing phone lines using a VoIP Gateway. 3CX includes out of the box configurations for leading VoIP Gateways and Sangoma cards. Save on costs by making international/long distance calls via a VOIP provider.
3CX Phone System Professional Edition Overview
Create network-wide least-cost rules that route calls based on destination. 3CX provides tested 'out of the box' configurations for many popular VOIP providers. Scale to more extensions simply by adding SIP phones and configure user preferences with a few mouse clicks. Phones can be moved around the office without the need for any configuration or patching – saving valuable administrator time! With 3CX it is easy to manage your phone lines and DID numbers. For example, to route a particular line or DID number to a different extension, click on the line in the management console and make the relevant changes.
3CX Phone System Features and Functions:
Complete phone system - Provides call switching, routing & queueing
Purchase cost dramatically lower than a traditional hardware PBX
Scaleable - Unlimited extensions and phone lines. No proprietary expansion modules needed!
Web-based configuration & status indication - Easy phone system management!
Unified communications - Receive voice mail via e-mail & see user presence
Auto attendant (e.g. 1 for sales, 2 for support, etc.)
Reduce long distance and inter office call costs
No more expensive proprietary system phones - Use standard SIP phones
Eliminate the phone wiring and make moving offices easier
Inbuilt Outlook, Salesforce.com integration
Out of the box configuration for many VOIP providers, VoIP Gateways, Skype™ and IP Phones.
3CX Professional Edition Features:
Advanced Real time Queue Statistics
Monitor queue status
Review the number of callers in a queue
Advanced Agent Statistics
Log agents in and out of queues
Time an agent logged in/out of the queue
Review the number of answered/unanswered calls
Average and longest wait time and more
Call Back Feature
Allow your customers to hang up and retain their position in the queue
The customer is called back when an agent becomes available
Call back notification emails are sent to the supervisor
Additional Queue Strategies
Round Robin
Longest Waiting
Least Talk Time
Fewest Answered
Hunt By Threes - Random
Hunt By Threes - Prioritized
SLA Alerts
Supervisors and managers can be notified when callers have to wait beyond a configurable amount of time
Events are logged in order to meet customer service requirements
SLA notification emails are sent to the supervisor
Listen in
Supervisors can screen calls by listening in without the agent and caller knowing about it
Listen and Whisper
The supervisor may need to relate some important information to the agent without the customer hearing
Barge in
The supervisor can enter the call and assist the agent and customer
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